By Daniel Shim, Industry Strategy and Insights The pace of change in the retail industry is occurring at such breakneck speeds that few retailers have the opportunity to take a moment to consider how emerging and disruptive trends are fundamentally transforming the business and potentially making historical best practices outdated and irrelevant. In fact, a business concept that is increasingly becoming a focal point for many retailers is omni-channel, an initiative designed to provide customers with a seamless brand experience across all engagement channels – digital, store, mobile, social and perhaps many others to come. However, as omni-channel goes […]
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